XPS 13: Difference between revisions

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Instead, trying the approach suggested in [http://andym3.wordpress.com/2012/05/27/fixing-natural-scrolling-in-ubuntu-12-04/#comment-571 this comment]. Since <code>/etc/X11/xorg.conf.d</code> didn't exist yet, I made it first.
Instead, trying the approach suggested in [http://andym3.wordpress.com/2012/05/27/fixing-natural-scrolling-in-ubuntu-12-04/#comment-571 this comment]. Since <code>/etc/X11/xorg.conf.d</code> didn't exist yet, I made it first.
<pre>
<pre>
sudo mkdir /etc/X11/xorg.conf.d
sudo mkdir /etc/X11/xorg.conf.d
Line 12: Line 13:
sudo vi /etc/X11/xorg.conf.d/50-synaptics.conf
sudo vi /etc/X11/xorg.conf.d/50-synaptics.conf
</pre>
</pre>
Then added the following line to the <code>touchpad catchall</code> inputclass:
Then added the following line to the <code>touchpad catchall</code> inputclass:
<pre>
<pre>Option "VertScrollDelta" "-25"</pre>
Option "VertScrollDelta" "-25"
The number 25 was obtained using <code>xipnput</code> as described [http://andym3.wordpress.com/2012/05/27/fixing-natural-scrolling-in-ubuntu-12-04/ here]. First do  
</pre>
<pre>xinput list</pre>
The number 25 was obtained using <code>xipnput</code> as described [http://andym3.wordpress.com/2012/05/27/fixing-natural-scrolling-in-ubuntu-12-04/ here]. First do <code>xinput list</code> to find the id of the Cypress trackpad (in my case it's 12), and then <code>xinput list-props 12 | grep "Scrolling Distance"</code>.
to find the id of the Cypress trackpad (in my case it's 12), and then
<pre>xinput list-props 12 | grep "Scrolling Distance"</pre>


After logout and login, seems to work great!
After logout and login, seems to work great!


== Windows refund ==
== Windows refund fail/win ==
 
Used [http://support.dell.com/support/topics/global.aspx/support/email_customer_care/emailcustomercare Dell's customer care form] with the following message.
 
<blockquote>
Dear Dell,
<br>
I recently purchased the XPS 13 (Dell Purchase ID: 2003146435039). It arrived today, and I love it! Unfortunately, you only offer the XPS 13 preloaded with Windows 7. I downloaded and read the Windows 7 Home Premium OEM pre-installed EULA:
http://download.microsoft.com/Documents/UseTerms/Windows%207_Home%20Premium_English_f3fcb9dc-3b69-4a18-ae3c-7d7bede82812.pdf
<br>
It said that if I do not agree to the terms, I should not use the software, and contact you regarding a refund for the unused operating system. I documented the unboxing and first boot of my XPS 13 here:
https://picasaweb.google.com/112769623612714330777/DellXPS13firstboot#
As you can see, I never booted the pre-installed operating system, and immediately installed the image of your very own Project Sputnik, which the computer is now happily running.
<br>
Please let me know if you require any additional information to provide me with a refund.
<br>
Best,<br>
Anton Geraschenko
</blockquote>
 
Got response
<blockquote>
Hi Anton Geraschenko,
<br>
 
Thank you for contacting Dell Online Customer Care.
<br>
 
We tried calling you at 617-275-1573 to help you with the details, but were unsuccessful. I understand from your email that you need refund for Operating System you purchased with system Order Number 124689379 as you are getting message on to contact Dell regarding a refund for the unused operating system. I am sorry for inconvenience this may have caused to you. I will assist you with best on my ability.
<br>
 
I would like to inform you that you have ordered Windows 7 Home Premium and same Operating system was sent to you pre-installed on the system. It cannot be refunded as Dell does not send any computer without Operating system and it?s a part of bundle deal.
<br>
 
Your Service Request Number for this interaction is 859506001. Please keep this number for your records; it will help us keep track of this issue so we can better assist you if you have any further questions or concerns about your issue.
<br>
 
If you need any further assistance on the issue, please reply to the email or call 1-800-624-9897 Ext 4542572 and leave a message with your Service Request Number, Order No or Customer no, along with your Telephone Number and the best time to contact you. We will personally return your call as soon as possible.
<br>
 
Sincerely,
<br>
Poonam Dhunna
<br>
Case Manager ? Dell Online Customer Care
<br>
http://support.dell.com
</blockquote>
 
Update: I got a call from Dell. They reiterated that they could not refund me for the OS; I'd paid for the bundle and that's what I got. BUT, since I was such a nice customer and I'd bought a computer recently, they could give me a credit of $40. I should check my credit card statement some time next week.
 
Another update: after pinging them again to see what was going on, I got my credit of $43.50. Woohoo.
 
== Disable bluetooth on startup ==
[http://askubuntu.com/questions/67758/deactivate-bluetooth-on-startup/2568#2568] Edit <code>/etc/rc.local</code>, adding
<pre>rfkill block bluetooth</pre>
just above <code>exit 0</code>. Seems to work great.
 
== Correct brightness on startup ==
[http://keyable.blogspot.com/2012/04/fix-screen-brightness-resets-to-lowest.html] Edit <code>/etc/rc.local</code>, adding this before <code>exit 0</code>:
<pre>
echo 5 > /sys/class/backlight/acpi_video0/brightness
</pre>
Okay, that didn't work [edit: nevermind; it seems it ''does'' work]. Trying the solution [http://www.ubuntuka.com/ubuntu-command-line-tricks-set-1/ here]. Editing <code>/etc/default/grub</code> to change the line
<pre>GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"</pre>
to
<pre>GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor"</pre>
then executing
<pre>sudo update-grub</pre>
That works, but then I can't adjust brightness once I've started up. :-(

Latest revision as of 13:11, 26 July 2012

Natural scrolling

Tried installing ubuntu tweak, then doing setting Tweaks > Miscellaneous > Natural Scrolling to "on". Apparently, this simply modifies ~/.Xmodmap to be 

pointer = 1 2 3 5 4 6 7 8 9 10 11 12

where the reversed 4 and 5 indicate that up and down scrolling is reversed. However, this doesn't reverse scrolling in nautilus or the package manager. See this bug.

Instead, trying the approach suggested in this comment. Since /etc/X11/xorg.conf.d didn't exist yet, I made it first. 

sudo mkdir /etc/X11/xorg.conf.d
sudo cp /usr/share/X11/xorg.conf.d/50-synaptics.conf /etc/X11/xorg.conf.d/
sudo vi /etc/X11/xorg.conf.d/50-synaptics.conf

Then added the following line to the touchpad catchall inputclass: 

Option "VertScrollDelta" "-25"

The number 25 was obtained using xipnput as described here. First do 

xinput list

to find the id of the Cypress trackpad (in my case it's 12), and then 

xinput list-props 12 | grep "Scrolling Distance"

After logout and login, seems to work great!

Windows refund fail/win

Used Dell's customer care form with the following message.

Dear Dell,
I recently purchased the XPS 13 (Dell Purchase ID: 2003146435039). It arrived today, and I love it! Unfortunately, you only offer the XPS 13 preloaded with Windows 7. I downloaded and read the Windows 7 Home Premium OEM pre-installed EULA: http://download.microsoft.com/Documents/UseTerms/Windows%207_Home%20Premium_English_f3fcb9dc-3b69-4a18-ae3c-7d7bede82812.pdf
It said that if I do not agree to the terms, I should not use the software, and contact you regarding a refund for the unused operating system. I documented the unboxing and first boot of my XPS 13 here: https://picasaweb.google.com/112769623612714330777/DellXPS13firstboot# As you can see, I never booted the pre-installed operating system, and immediately installed the image of your very own Project Sputnik, which the computer is now happily running.
Please let me know if you require any additional information to provide me with a refund.
Best,
Anton Geraschenko

Got response

Hi Anton Geraschenko,

Thank you for contacting Dell Online Customer Care.

We tried calling you at 617-275-1573 to help you with the details, but were unsuccessful. I understand from your email that you need refund for Operating System you purchased with system Order Number 124689379 as you are getting message on to contact Dell regarding a refund for the unused operating system. I am sorry for inconvenience this may have caused to you. I will assist you with best on my ability.

I would like to inform you that you have ordered Windows 7 Home Premium and same Operating system was sent to you pre-installed on the system. It cannot be refunded as Dell does not send any computer without Operating system and it?s a part of bundle deal.

Your Service Request Number for this interaction is 859506001. Please keep this number for your records; it will help us keep track of this issue so we can better assist you if you have any further questions or concerns about your issue.

If you need any further assistance on the issue, please reply to the email or call 1-800-624-9897 Ext 4542572 and leave a message with your Service Request Number, Order No or Customer no, along with your Telephone Number and the best time to contact you. We will personally return your call as soon as possible.

Sincerely,
Poonam Dhunna
Case Manager ? Dell Online Customer Care
http://support.dell.com

Update: I got a call from Dell. They reiterated that they could not refund me for the OS; I'd paid for the bundle and that's what I got. BUT, since I was such a nice customer and I'd bought a computer recently, they could give me a credit of $40. I should check my credit card statement some time next week.

Another update: after pinging them again to see what was going on, I got my credit of $43.50. Woohoo.

Disable bluetooth on startup

[1] Edit /etc/rc.local, adding 

rfkill block bluetooth

just above exit 0. Seems to work great.

Correct brightness on startup

[2] Edit /etc/rc.local, adding this before exit 0: 

echo 5 > /sys/class/backlight/acpi_video0/brightness

Okay, that didn't work [edit: nevermind; it seems it does work]. Trying the solution here. Editing /etc/default/grub to change the line 

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"

to 

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor"

then executing 

sudo update-grub

That works, but then I can't adjust brightness once I've started up. :-(

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